Assessment tools
Resilience
Introduction
Personal resilience
Resilience is a critical quality that enables you to continue to thrive in an ever-changing and unpredictable world. It does not simply allow you to survive, but also to thrive and grow in a changing and challenging environment.
Resilient people are able to
- Deal effectively with stress and uncertainty
- Recover quickly from physical and emotional pressure
- Accept change
- Adjust smoothly to unforeseen life events
- Remain productive
Strengthening your own resilience begins with understanding its components, and then gaining insight into those areas that need development.
You
Self-knowledge
Knowing what your goals and your strengths are.
Behaviour
Maintaining an optimistic, open and flexible attitude.
Health
Taking good care of yourself.
Your surroundings
Awareness
Being aware of the forces that affect you or your work.
Competencies
Recognising which attitudes or skills you need for future success.
Career and life plans
Determining your short- and long-term goals.
Your resources
Support
Maintaining positive relationships.
Resourcefulness
Remaining autonomous, flexible and effective.
Help
Having access to resources in your organisation or environment.
You
Your surroundings
Your resources
Self-knowledge
Knowing what your goals and your strengths are.
Awareness
Being aware of the forces that affect you or your work.
Support
Maintaining positive relationships.
Behaviour
Maintaining an optimistic, open and flexible attitude.
Competencies
Recognising which attitudes or skills you need for future success.
Resourcefulness
Remaining autonomous, flexible and effective.
Health
Taking good care of yourself.
Career and life plans
Determining your short- and long-term goals.
Help
Having access to resources in your organisation or environment.
Thank you Stéphanie ... I really appreciated the precision and thoroughness of your training. It clearly stands out from any other trainings I have attended so far. I have a fairly good idea now how I must behave when I have clients’ meetings.
Ingrid, Consultant – Participant to “Using power body language“
I learned a lot about myself. Saying "no" has never been easy for me. I now understand why. I learned “how to say no techniques” and had the opportunity to practice with others. Now let us put it into action.
Kelly, Accountant - Participant to “Be assertive in the workplace”
During the online workshops in my outplacement path with LHH, Stéphanie has shown strong organisational and empathic skills by leading these workshops in a very well structured way and keeping focus on the needs from the participants and defining the outcome and next steps. Well done!
Frank Penne, Managing Director - Smurfit Kappa
It is not easy to remain calm and be correct when a client verbally “attacks” you ... Usually I do not say anything and then the tension increases, then I say things without thinking. However, I learned that I must react earlier to prevent any escalation. Role-playing with the actor helped a lot to practice. Thank you.
Luc, Logistic Planner - Participant to “Dealing with verbally aggressive customers”
I met Stéphanie when she took a class of mine on the de Career Fitness Profiler. Stéphanie is a quick learner. We started working together on different projects and I have come to know Stéphanie as a dependable thorough and highly professional person. She is also patient, listens well and is a joy to work with.
Lesley Vanleke, Co-Founder - TalentLogiQs
Thank you Stéphanie, this journey covers the fundamental skills needed to function as a manager. It gives food for thought and to review my current management style. I admire your pedagogical talent as well: small striking sentences, punch, simplification of the problem and explanations by various examples and anecdotes. Thank you.
Tony, Administration Team Leader - Participant to “Become a leader”
Throughout my career counseling process, Stéphanie was always well prepared, enthusiastic, interested and flexible about meeting up. She always kept her promise to forward additional information. I never felt treated like a number and received a truly personal service. I would definitely recommend working with Stéphanie!
Robin Deman, Research Coordinator - Unizo
It is not easy to realise that we are often responsible for our own stress. Nice overview of the various kinds of stress and the consequences if left unchecked ... I liked the tips and tricks to better manage your emotions. Great!
Patricia, Store Manager - Participant to “How to self-manage in this VUCA world”
Stéphanie is a professional by all accounts. She knows what she can do and what she wants: as such, she knows how to tune in perfectly with her customers’ requests. She thinks along with them and searches for viable solutions. That is why we are quite happy to work with her.
Petra Sevinga, Senior Consultant Leadership - Schouten & Nelissen
In all honesty, I thought I was doing well ... But this training was a real "eye-opener"... Among others: questions to avoid, good practices, bias, my body language and especially how to formulate my questions to evaluate the competencies of the candidates … In short, I learned a lot … Good training, thank you.
Matthias, Manager - Participant to “Grow your interviewing skills”
Hi Stéphanie Thank you so much for a great well-structured and structure-building training programme, featuring a sound, content-rich theoretical framework illustrated with good examples! Thank you, too, for your open-minded approach, your empathy and your determination to offer us as many keys as possible.
Laurence, Coach & Trainer - Participant to “Negotiators are made, not born”
Stéphanie, you succeeded in identifying the issues and challenges facing our Academy. You have been able to produce tailor-made and bespoke training programmes based on a detailed analysis of our requirements. Thanks to your excellent trilingual skills, you were able to ensure continuity and consistency in the messages conveyed to the various groups trained in soft skills.
Diane Irakoze, Learning & Development Consultant - Securitas Academy
Stéphanie has a reputation for being strict, but she simply takes her outplacement coaching to heart, in times of personal turmoil and insecurity. She introduces ideas in a logical and phased manner, and she has a clear view of approach. She took me on a structured path of repositioning and made me reflect a lot about myself and my career goals.
Art De Maesschalk, Director Health & Beauty EMEA - Disney Consumer Products
Stéphanie provides very useful career tips and her HR experience clearly shows in all that she says. She allows room to discover step by step what you exactly need in each phase of the outplacement programme and then gives feedback in a correct and steering way. We also had follow-up conversations through Skype and it was insightful to realise that technology does indeed allow remote guidance.
Erik de Caster, Senior HR Consultant - Pyramid HR Solutions
During the Leadership journey she guided for our team, Stéphanie, perfectly bilingual, was able to convey the same content and message to all our Production Team Leaders, each in their own language. Based on what is happening in the workplace and thanks to her former HR background, she spontaneously provided HR with insights and possible improvement options.
Thomas Boone, HR Officer - Ter Beke
I worked with Stéphanie during her first months as a freelance trainer for Securitas Academy. Her professionalism, flexibility and positivism stood out. The content she created was of good quality and she could quickly adapt to the needs of our company and people. I liked working with her, which is why I recommend her when I see an opportunity.
Myrthe Rombauts, Learning & Development Consultant - Securitas Academy
Working with Stéphanie is truly empowering. She happily shares her extensive knowledge and experience. Even more, she will give her opinion on matters as she sees them, even if this is not necessarily what you want to hear. Stéphanie is supportive when needed and demanding when necessary. With her charming personality, she will push you in the right direction, gentle yet compelling. You really take away more than you would reasonably expect.
Wouter Gebruers, Head of Overland Holidays - TUI
We are very happy with the way in which Stéphanie conducted the leadership and coaching training of our Belgian sales managers.
Christine Thyange, Learning and Development Director - ICI PARIS XL
Hello Stéphanie, I would like to thank you for accepting me on an observation internship. It allowed me to find out so much more about the training profession. As you provided me with an insider look into the inner workings of the training profession, it reinforced my decision to become a trainer. Thank you for your generosity and professional attitude.
Fabrice Turlet, Trainer - FMT Formations
Stéphanie mentored me as an outplacement coach and proved to be of great help. She was always willing to listen and provided me with sound advice. She also helped me find a suitable job when I returned to Belgium, which was very useful as I was not familiar with the Belgian job market.
Stéphanie Lengelé, Senior Product Manager - Loop Earplugs
The most amazing life coach I have ever worked with! For any kind of challenge or problem - bam, she gives you a concrete approach! Each session boosted my self-confidence and motivation. I will be forever thankful for the coaching and the friendly atmosphere. Stephanie is an outstanding professional and such a warm person. I am so lucky I found her as she is an absolute inspiration and a role model.
Vaida Drumzlyte, Learning and Development Specialist - Esko
Stephanie was so professional during my outplacement coaching programme. I received useful and kind tips that I will take on for the rest of my life. Thank you so much!
Carla Pagano, Business Operations Senior Analyst - Accenture
Awesome trainer: a really professional and open-minded person. I highly recommend Stéphanie and the training/coaching programmers she offers.
Julien Laurent, Data Center Site Training Manager - Securitas
At the end of a three-day session with Stéphanie on People Management, I can definitely say that the course was truly instructive. It was one of the best courses I have ever followed and I can proudly state that Stéphanie has positively changed how I think and act. The way she explains subject matter is very pleasant. Thank you, Stéphanie!
Brahim Tabane, Chief Guard - Securitas
I followed a super interesting course with Stéphanie on People Management. It proved very informative and she ensured that the subject matter was easy to follow. I felt enriched as I learnt how to not only better understand, steer and address but also listen to people. Thank you, Stéphanie.
Tanja Wittezaele, Shop Manager - Action
Such an interesting course and fascinating subject matter! Time just flew by as we learned and had fun at the same time.
Hamza Belaoula, Chief Guard - Securitas
I had the opportunity to take on life coaching with Stéphanie. I really appreciated her guidance as Stéphanie always relies on your talents and your qualities to move forward. She helped me discover and highlight skills that were less visible in my profile before. She is so human and at the same time very knowledgeable and experienced regarding the labour market. With her enthusiasm, energy and expertise, she helped me to further develop my professional career. Stéphanie is a major asset to boost your career!
Veronique Myle, Language Teacher - Collège Abbé Noël
As I was going for a job interview, I contacted Stéphanie. Together, we practiced answering the most frequently asked questions during job interviews. The mock interviews allowed me to reflect and prepare my answers properly before the interviews with the recruiters. Thank you, Stephanie!
Magali Handequin, Senior Accountant - Stow Group
Personal approach with practical and useful tips that you can really work with. Stéphanie’s empathy puts people at ease, and she adapts her approach and pace to each client. My personality analysis was spot on and helped me a lot, not only in my career orientation, but also as a person. Highly recommended.
Geert Devos, Site Manager - Synthomer Speciality Additives
Stéphanie, a lady who makes you think and broaden your vision. The importance of a healthy mindset!
Jonas Gajewski, Supervisor - Securitas
Stéphanie is a fantastic HR-professional who provides the advice you need in a direct yet warm way!
Arne Schaumont, Senior Career & Leadership Coach - Vlerick Business School
I have good memories of the Leadership training with Stéphanie.
Younesse, Site Manager - Participant to “Become a leader”
Probably the most creative and participative coaching I ever had!
Amin, Business Manager - Participant to “Start to coach”
Very interesting coach with lots of experience and a unique way of working! The courses were always interactive.
Tamer Kacmaz, Supervisor - Securitas
I had the chance to follow several management training modules with Stéphanie and they were particularly interesting. It really allowed me to see work in a new light and implement methods to improve mine.
Maxime Place, Operations Coordinator Executive Protection, Securitas
When I was made redundant, the company offered career coaching and outplacement at LHH and Stéphanie was assigned as my personal coach. From the very first talk we had, we connected and it just felt right. The deep conversations and Stéphanie’s professional guidance helped me to work through everything and take the necessary steps towards a new job. Thank you, Stéphanie!
Sonja Vermeersch, HR Coordinator - TUI
I have worked with Stéphanie when I felt somewhat lost a while ago. I could not seem to make any decisions about my future. Stéphanie helped me to get a clear picture again by listening to me, getting to know my personality and asking the right questions. Once I found the answers to those questions, I could also imagine my future. We also worked on my resume, for which she provided tools and a lot of tips. I'm happy that she helped me with all this in such a short period of time.
Liesbet De Vocht, Olympic cyclist 2012
She lives up exactly to what she promises on her website: "I will walk you through the talents you already have, one step at a time"!
Ellen Dovermann, Business Process Analyst - ASML
A great personality who masters both the art of teaching and her subject matter. I was lucky enough to work with Stéphanie live and through Teams and it was excellent every time. She is a good listener, manages her subject matter and time very well and watches out for the group.
Baya El Mostafa, Chief Guard - Securitas
My outplacement coaching with Stéphanie was really successful. She managed to let me discover and highlight skills that did not stand out adequately in my profile. She insisted on the essential basis: you have to do what you love. I also appreciated her recommendations regarding lifelong learning and new experiences as a key driver for my added value within a company.
Bernard Adam, Treasury Manager - La Loterie Nationale
Stéphanie is a truly motivated coach who clearly indicates and identifies all the opportunities, pitfalls, problems and obstacles when looking for a new job. Most importantly, she helps to look for solutions and opportunities. Stéphanie is also very well informed about the latest trends and developments in the job market and tries to convey those as clearly as possible.
Stefaan Deltombe, CRM & Data Manager - POM West-Vlaanderen
I would definitely recommend Stephanie as a coach. She provided me with a lot of useful insights, and focused especially on what I wanted out of my career.
Wouter Crombez, Consultant starters en self-employed - Acerta
Stéphanie is an honest, empathic listener and a focused, highly dedicated career and training coach. She builds trust, gives confidence and enables people to explore their talents. She is always available and reaches out with an impressive range of tips and tricks and valuable advice. Thank you very much for your tremendous support and for sharing all your knowledge. You are a true inspiration!
Annemie Demeere, Executive Assistant to EMEA Region General Manager - Chevron Phillips Chemical Company
Stéphanie is a true professional who conveys her knowledge with great enthusiasm. With her straight-to-the-point approach, she is the right person to provide correct feedback and allow readjustments.
Pieter-jan Callens, Supervisor - Securitas